AU1 Incident Summary
AU1 Datacenter Incident Report for August 04, 2015
Start Time: August 04, 2015, ~ 8:00 PM CST
Conclusion: August 04, 2015, ~ 11:30 PM CST
Duration: ~ 3.5 hours
Type: Regional - affecting the AU1 datacenter and provider
Impact
Our datacenter partner in Australia experienced a degradation in connectivity. This included one network phase within Managed.com's AU1 datacenter. Internal servers and other hardware were not affected and neither data nor security were ever at risk.
Root Cause
An up-line network connection provided by our datacenter failed Rerouting traffic into our secondary network paths also failed. We have worked with our Brisbane datacenter to assure that this issue has been addressed and will not reoccur.
Resolution
The Managed.com infrastructure team has worked with our datacenter service providers to ensure that upstream data connectivity and redundant paths will not be impacted in the future.
Additional Preventative Action — Managed.com
The internal Managed.com system was able to detect the instability in the system, which alerted our support team via network monitoring. Our infrastructure team became involved immediately as they worked with the datacenter directly to help diagnose and resolve the issue. This issue was escalated accordingly to all levels of management to ensure the fastest possible resolution.
Even though this incident existed outside of the Managed.com network and our direct control, we understand the difficulties this presented for you and your customers. We apologize for the interruption. We appreciate and thank you for your continued support.
Original Post
The Managed.com internal monitoring systems generated an alert on Tuesday, August, 4, 2015, at approximately 8:00 p.m. CST in a subset of our AU1 datacenter. Our infrastructure team quickly isolated the issue and are currently working to resolve it. We apologize for this inconvenience. Sites and servers will be brought up systematically as our team works with the datacenter provider to address the issue as quickly as possible.
Published: August 4, 2015 at 11:21 PM