We strive to protect your account security. No changes or updates will be made to your account or website/server without 3 out of 5 pieces of information being verified. The exception to this is having someone call in to bring a site back up and pay a bill.
Information to be verified:
- Name on the account (Admin/Tech)
- Physical address on account
- Email address on the account
- Phone number on the account
- Last 4 digits of credit card on file
Anyone can call in and add additional payment information, but information will not be given out and changes will not be made to the account (passwords, contacts, etc) or website/server unless 3 out of 5 items have been verified.