How to Use FTP


While there are many FTP clients available, FileZilla, is a free, easy to use open source cross-platform client. You are welcome to use any FTP client you are familiar with. The screen captures are from FileZilla version

Disclaimer: If you do choose to use FileZilla, we recommend you use the link provided within this article. Again, that link is here.

To access your site files you need the FTP credentials provided in your welcome email. If you are unsure of or unable to locate your FTP username or password you may change it by following our Set Up or Change FTP Account Username or Password article. If you are a dedicated server customer, read the article How to Retrieve Passwords Using Control Suite.

To connect to your files using FTP follow the steps below.

  1. Open FileZilla FTP client.
  2. Under File select Site Manager
  3. Inside of Site Manager, click New Site
  4. Provide a name for your site
  5. Enter the following credentials into the General  tab:
    • Host: []
    • Port: 21 [Unless you have a dedicated server and you have configured it to use a different port. In that case, adjust the port number accordingly.]
    • Protocol: FTP - File Transfer Protocol
    • Encrpytion: Only use plain FTP (By default, FTP is not secure. Use plain FTP, unless you have secured your FTP with a certificate)
    • Logon Type: Normal
    • User: [FTPUser]
    • Password: [FTPPassword]
  6. Click the Connect  button
The top pane displays the connection exchange information. The middle left pane displays directories and files on your local machine. The right pane displays directories and files your FTP user has access to on the remote machine.

You will now be able to drag files and/or folders between your local computer and the server. All files for your site are located in the httpdocs folder by default.


WinSCP is a free and open source .NET based FTP client and can be downloaded from here.

  1. Open WinSCP
  2. Under the Session section, switch the dropdown to FTP
  3. By default, encryption isn't supported, so unless you have setup FTP encryption, leave the default option of No encryption
  4. Enter your hostname or IP address into the Host name field, your username in the User name field, and your password into the Password field.
  5. Leave Port number at 21, unless you are on a dedicated server and customized your FTP server to use a different port.
  6. Click Save, if you wish to store this connection for later use, otherwise, click Login
  7. Once logged in, you will be able to drag and drop files from the left (your PC) to the right (the server), or vice versa

Related Content

This article only covered using plain (insecure) FTP, where all content is transferred as plain text. If you are interested in securing FTP with an SSL certificate, please see How to Secure FTP Sessions via SSL (FTPS)

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