Gene 6: 550 Cannot STOR. The file can't be opened, access denied.

Plesk Servers > FTP
 
 
Unable to Upload files to FTP

Issue

An FTP client is unable to upload files to the FTP server. A user may receive the "Gene 6: 550 Cannot STOR" error. 
Gene 6: 550 Cannot STOR. The file can't be opened, access denied.

Cause
Permissions to the appropriate directory were lost.

Resolution
If you are a shared hosting customer, please contact support for assistance with this issue. Dedicated server customers can follow the instructions below.

 
  1. Log into your dedicated server using Remote Desktop.
  2. Go to Start > All Programs > Gene6 FTP Server.
  3. Expand Local Machine and use admin and your server password as the credentials.
  4. Expand Domains.
  5. Expand the [IP address] of the site that has the problem user.
  6. Click on the Users folder and then delete the problem user.
  7. Re-add the user, giving it the same password and home directory.
  8. Right click on it and go to Properties > Access rights.
  9. Click on the path and change the access permissions to be able to Upload files and Make folders.

Now you should be able to upload files using corrected account.

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