How to Host Email with a Third Party Service

Plesk Servers > Email

 

How to Host Email with a Third Party Service

Sometimes when you're hosting your website, you may want to use one provider for your website, and another provider for your email.  You can follow the steps below to disable mail through our mail servers and point the DNS to your third party mail provider. If your DNS is hosted with a third party you will need to contact them for instructions on changing records.
 
Plesk 12.5
  1. Connect to your Control Panel.
  2. On the Home tab
  3. Click on the Subsctiption you want to manage.
  4. Click on the Mail tab. Then click Mail Settings.
  5. Check the box next to the domain you wish to edit
  6. Click Activate/Deactivate Services
  7. Select Enable, Disable or Do not Change from the drop-down fro Mail Service and Mailing Lists
  8. Click OK.
  9. On the Websites and Domains tab, click DNS Settings.
  10. Check the boxes next to any existing MX records the mail.yourdomain.com record, and webmail.yourdomain.com record if it exists.
  11. Click the Remove button.
  12. Click the Update button to save the changes.
  13. Click the Add Record button.
  14. Change the Record type drop down menu to MX
  15. Enter the MX records from your third party mail server given to you by your mail provider. You may need to add more than one.
  16. Click OK.
  17. Click Add Record.
  18. Leave the Record type on A.
  19. Enter the domain name for your mail server given to you by your mail provider, usually mail.
  20. Enter the IP address of the mail server.
  21. Click OK.
  22. If your mail provider offers webmail follow the above steps to add the A Record for the webmail.
 
Plesk 12
  1. Connect to your Control Panel.
  2. On the Domains tab click on the [domain] you want to manage.
  3. Click on the Mail tab.
  4. Click on Mail Settings tab, then click on the [domain] you want to manage.  If you do not have this option please contact support to add the correct permissions to your account.
  5. Uncheck Activate mail service on domain.
  6. Click OK.
  7. On the Websites & Domains tab, click Show More under the [domain] name, and click DNS Settings.
  8. Check the boxes next to any existing MX records the mail.yourdomain.com record, and webmail.yourdomain.com record if it exists.
  9. Click the Remove button.
  10. Click the Update button to save the changes.
  11. Click the Add Record button.
  12. Change the Record type drop down menu to MX
  13. Enter the MX records from your third party mail server given to you by your mail provider. You may need to add more than one.
  14. Click OK.
  15. Click Add Record.
  16. Leave the Record type on A.
  17. Enter the domain name for your mail server given to you by your mail provider, usually mail.
  18. Enter the IP address of the mail server.
  19. Click OK.
  20. If your mail provider offers webmail follow the above steps to add the A Record for the webmail.


Plesk 11
  1. Connect to your Control Panel.
  2. On the Domains tab click on the [domain] you want to manage.
  3. Click on the Mail tab.
  4. Click on Change Settings.  If you do not have this option please contact support to add the correct permissions to your account.
  5. Uncheck Activate mail service on domain.
  6. Click OK.
  7. On the Websites & Domains tab click DNS Settings.
  8. Check the boxes next to any existing MX records the mail.yourdomain.com record, and webmail.yourdomain.com record if it exists.
  9. Click the Remove button.
  10. Click the Update button to save the changes.
  11. Click the Add Record button.
  12. Change the Record type drop down menu to MX
  13. Enter the MX records from your third party mail server given to you by your mail provider. You may need to add more than one.
  14. Click OK.
  15. Click Add Record.
  16. Leave the Record type on A.
  17. Enter the domain name for your mail server given to you by your mail provider, usually mail.
  18. Enter the IP address of the mail server.
  19. Click OK.
  20. If your mail provider offers webmail follow the above steps to add the A Record for the webmail.
Plesk 9
  1. Connect to your Control Panel.
  2. Click the Domains icon.
  3. Select the [domain] you want to manage.
  4. Click Mail Accounts.
  5. Click Mail Settings.
  6. Uncheck Activate mail service on domain.
  7. Click OK.
  8. Click DNS Settings.
  9. Check the boxes next to any existing MX records the mail.yourdomain.com record, and webmail.yourdomain.com record if it exists.
  10. Click the Remove button.
  11. Click the Update button to save the changes.
  12. Click the Add Record button.
  13. Change the Record type drop down menu to MX.
  14. Enter the MX records from your third party mail server given to you by your mail provider. You may need to add more than one.
  15. Click OK.
  16. Click Add Record.
  17. Leave the Record type on A.
  18. Enter the domain name for your mail server given to you by your mail provider, usually mail.
  19. Enter the IP address of the mail server.
  20. Click OK.
  21. If your mail provider offers webmail follow the above steps to add the A Record for the webmail.
If you are not using our email services, you will need to contact your email provider on any and all related email questions.

 

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These instructions don't seem to apply to the new control panel.
Elizabeth Johnson (October 10 at 12:17 AM)
Hi Lizzy, I have reached out to you via email for more information so we can make any necessary corrections to this article. Thank you for the feedback!
Ron Eastman (October 10 at 9:28 AM)

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