How to Reset the SmarterMail Admin Password

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How to Reset the SmarterMail Admin Password

It may become necessary to change or reset a lost SmarterMail administrator password on your dedicated server. To do this, you will need to modify a config file to reset the password to default, set a new password, and enter the new password in Plesk so that it can connect to SmarterMail using the steps below. Please note that these steps are for dedicated server customers.
 
Reset the Primary Administrator Login and Password
  1. Open services.msc and stop the SmarterMail service.
  2. Navigate to the SmarterMail Service directory at C:\Program Files (x86)\SmarterTools\SmarterMail\Service.
  3. Make a backup of the MailConfig.xml file.
  4. Use Notepad to open the original MailConfig.xml file.
  5. Locate the section below.
     
    <!-- ** System Admin *************************** -->
    <!-- ** To reset admin password, delete these items ** -->
    <!-- ** and then restart the SmarterMail Service.   ** -->
    <!-- ***************************************** -->
    <sysadminusername> ... </sysadminusername>
    <sysadminpassword> ... </sysadminpassword>
    <!-- ***************************************** -->
     
  6. Delete the sysadminusername and sysadminpassword lines and save the file.  **Do not remove the <systemadminusername> or <sysadminpassword> tags. This will crash your mail server**
  7. Restart the SmarterMail service.
  8. Go to http://localhost:9998
  9. Log in using the following credentials:
    Email: admin
    Password: admin
  10. Click on Settings > System Administrators select the admin user and click Edit to change the admin password to a unique, secure password (or the password stored in Plesk - see Control Suite process below to recover the original password).
Change the SmarterMail Admin Password in Plesk Using Control Suite
  1. Connect to the server via Remote Desktop.
  2. Open the Control Suite from your Desktop.
  3. Click on the Mail Server option in the Navigation Tree.
  4. Click on the Reset SmarterMail Password tile in the Commands Ribbon.
  5. Enter a new secure password for SmarterMail. Make a note of it as you will need it in forthcoming steps.
  6. Click the Execute button.
Alternate Method for Manually Setting the SmarterMail Password in Plesk
Enter the new SmarterMail Admin Password in Plesk
 
Plesk 12.X
  1. Log into the Plesk Control Panel.
  2. Under Server Management click the Tools & Settings option.
  3. Under Server Management In the Tools & Settings page click Server Components.
  4. Find the Mail Server component and click on the SmarterMail Server version to the right.
  5. Enter the same password here as you set for SmarterMail above.
  6. Click OK.


Plesk 11.X
  1. Log into the Plesk Control Panel.
  2. Under Server Management click the Tools & Settings option.
  3. Under Server Management In the Tools & Settings page click Server Components.
  4. Find the Mail Server component and click on the SmarterMail Server version to the right.
  5. Enter the same password here as you set for SmarterMail above.
  6. Click OK.
Plesk 9.X
  1. Log in to Plesk Control Panel.
  2. Click on Settings.
  3. Click on the Server Components icon.
  4. Find the Mail Server component and click on the SmarterMail Server version to the right.
  5. Enter the same password here as you set for SmarterMail above.
  6. Click OK.
 

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