FTP: "Failed to retrieve directory listing", Files Do Not Appear, MLSD Operation Fails
Plesk Servers > FTP
Failed to retrieve directory listing
, Files Do Not Appear, MLSD Operation Fails
Cannot use FTP because, while the user successfully logs in, one of the following symptoms is observed:
Failed to retrieve directory
Last operation in FTP client log is
and nothing further happens
No files or folders appear in file list and user cannot upload any files
This is because the server firewall is not permitting the FTP client to open the data connection back to the FTP server.
To correct this issue, configure the correct ports for PASV (passive) FTP to be allowed through the firewall according to following instructions. Dedicated server customers have full access to their server and may follow these steps or contact support for assistance. Shared hosting customers will need to contact support to resolve this issue.
Log into your dedicated server using
Log into the Plesk Control Panel.
In Plesk 9.x click
or in Plesk 11.x and 12.x click on
Tools & Settings
In the text input, enter the range
IP Addresses >
Look through the firewall rules (there may be more than one page) for a rule for ports
. Usually named FTP PASV.
If there is not one, add one. click
Add Firewall Rule
, name the rule
, enter port range
, and click
This only applies to servers running Plesk 9.x or lower.
icon in the bottom right corner or go to
Gene6 FTP Server
G6FTP Server Administrator
. Use anything for the password. See
Receive Login Error when Accessing Gene6 FTP Server
if it's applicable.
in question and right click it. Select
tab is an option called
. Click this.
Change the Passive port range to
Article ID: 451
Created: April 9, 2012 at 3:48 PM
Modified: October 15, 2015 at 4:36 AM
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