Subscription or Domain is out of Disk Space

Plesk Servers > Troubleshooting

How to Free up Disk Space when Your Subscription or Domain is out of Disk Space
Issue

Your domain or subscription is out of available disk space and is either already shut down, or you have received notification that your account will be shut down soon.  The solution below also helps to improve performance on a server.

Resolution
Clear out space in your subscription to allow for future use and growth.
 
Plesk 12.5
  1. Log into your Control Panel. Click on the Home tab, and in the My Subscriptions section click on Manage Hosting. You can see the estimated disk space usage near the top of the page.
  2. Once at the proper subscription, click on the Websites & Domains tab and select Backup Manager.
  3. This area contains backups of your entire client, and all items (domains) below it.
  4. Remove any unecessary backups from this area, typically any older that a week are not needed, save no more than one. These backups, being comprised of your entire subscription, can quickly and easily multiply your disk usage many times over.
  5. The disk usage statistics will not update automatically after you have made these changes, the statistics are only updated once per day. You can submit a request for your statistics to be updated to our support team through our support ticket system.
  6. Using an FTP client, connect to your site with the Primary FTP User (found in Web Hosting Access section of your domain level management).
  7. Navigate to your Private folder and look for any backups or other files that were placed there, and remove any that are unnecessary. Typically, no critical files are stored here, but if you are unsure, submit a support ticket and one of our technicians can help you.
  8. If you have a folder in your domain which has been used as an FTP or file dump, you should seek it out and remove any unnecessary files.
  9. If you still cannot find where all of the disk space is being used, submit a support ticket and one of our technicians can aid you in locating the folders, and in shrinking your disk usage.
  10. If, after getting help from the support team, you are still above your limits, you can have them look into your database's log file. They can shrink your database's log file, which could gain you additional space. See How to Shrink Your MSSQL Database Log File / Truncate Transaction Log if you are a DotNetNuke customer.
  11. If at this point you are still not under your limits, you will likely need to upgrade your account. You can submit a ticket to our sales team to aide you in this process. See our website for information about our plans.
 
Plesk 12
  1. Log into your Control Panel. Click on the Home tab, and in the My Subscriptions section click on Manage Hosting. You can see the estimated disk space usage near the top of the page.
  2. Once at the proper subscription, click on the Websites & Domains tab and select Backup Manager.
  3. This area contains backups of your entire client, and all items (domains) below it.
  4. Remove any unecessary backups from this area, typically any older that a week are not needed, save no more than one. These backups, being comprised of your entire subscription, can quickly and easily multiply your disk usage many times over.
  5. From the Drop down on the right, Select Database Backup Repository.
  6. Remove any unnecessary backups from this area, typically any older that a week are not needed, save no more than is necessary.
  7. The disk usage statistics will not update automatically after you have made these changes, the statistics are only updated once per day. You can submit a request for your statistics to be updated to our support team through our support ticket system.
  8. Using an FTP client, connect to your site with the Primary FTP User (found in Web Hosting Access section of your domain level management).
  9. Navigate to your Private folder and look for any backups or other files that were placed there, and remove any that are unnecessary. Typically, no critical files are stored here, but if you are unsure, submit a support ticket and one of our technicians can help you.
  10. If you have a folder in your domain which has been used as an FTP or file dump, you should seek it out and remove any unnecessary files.
  11. If you still cannot find where all of the disk space is being used, submit a support ticket and one of our technicians can aid you in locating the folders, and in shrinking your disk usage.
  12. If, after getting help from the support team, you are still above your limits, you can have them look into your database's log file. They can shrink your database's log file, which could gain you additional space. See How to Shrink Your MSSQL Database Log File / Truncate Transaction Log if you are a DotNetNuke customer.
  13. If at this point you are still not under your limits, you will likely need to upgrade your account. You can submit a ticket to our sales team to aide you in this process. See our website for information about our plans.


Plesk 11
  1. Log into your Control Panel. Click on the Home tab, and in the My Subscriptions section click on Manage Hosting. You can see the estimated disk space usage near the top of the page.
  2. Once at the proper subscription, click on the Websites & Domains tab and select Backup Manager.
  3. This area contains backups of your entire client, and all items (domains) below it.
  4. Remove any unecessary backups from this area, typically any older that a week are not needed, save no more than one. These backups, being comprised of your entire subscription, can quickly and easily multiply your disk usage many times over.
  5. Return to the subscription page and select the offending domain from the subscription list. 
  6. Click on the Websites & Domains tab. Select the [domain] that's over its limits.
  7. Select Backup Manager. Remove unecessary backups from this area, typically any older that a week are not needed, save no more than is necessary.
  8. Select Database Backup Repository.
  9. Remove any unnecessary backups from this area, typically any older that a week are not needed, save no more than is necessary.
  10. The disk usage statistics will not update automatically after you have made these changes, the statistics are only updated once per day. You can submit a request for your statistics to be updated to our support team through our support ticket system.
  11. Using an FTP client, connect to your site with the Primary FTP User (found in Web Hosting Access section of your domain level management).
  12. Navigate to your Private folder and look for any backups or other files that were placed there, and remove any that are unnecessary. Typically, no critical files are stored here, but if you are unsure, submit a support ticket and one of our technicians can help you.
  13. If you have a folder in your domain which has been used as an FTP or file dump, you should seek it out and remove any unnecessary files.
  14. If you still cannot find where all of the disk space is being used, submit a support ticket and one of our technicians can aid you in locating the folders, and in shrinking your disk usage.
  15. If, after getting help from the support team, you are still above your limits, you can have them look into your database's log file. They can shrink your database's log file, which could gain you additional space. See How to Shrink Your MSSQL Database Log File / Truncate Transaction Log if you are a DotNetNuke customer.
  16. If at this point you are still not under your limits, you will likely need to upgrade your account. You can submit a ticket to our sales team to aide you in this process. See our website for information about our plans.
Plesk 9
  1. Log into your Control Panel click on the Home tab and select the problematic subscription (or the subscription with the problematic domain in it). You can see the estimated disk space usage at the top of the page.
  2. Once at the proper subscription, In the Files section select Backup Manager.
  3. This area contains backups of your entire client, and all items (domains) below it.
  4. Remove any unecessary backups from this area, typically any older that a week are not needed, save no more than one. These backups, being comprised of your entire subscription, can quickly and easily multiply your disk usage many times over.
  5. Return to the subscription page and select domains.
  6. Select the offending domain from the list. You can see the estimation of each domain's disk usage on the right side of the page
  7. In the Files section, select Backup Manager. Remove unnecessary backups from this area, typically any older that a week are not needed, save no more than is necessary.
  8. Select Database Backup Repository.
  9. Remove any unnecessary backups from this area, typically any older that a week are not needed, save no more than is necessary.
  10. The disk usage statistics will not update automatically after you have made these changes, the statistics are only updated once per day. You can submit a request for your statistics to be updated to our support team through our support ticket system.
  11. Using an FTP client, connect to your site with the Primary FTP User (found in "Web Hosting Settings" section of your domain level management).
  12. Navigate to your Private folder and look for any backups or other files that were placed there, and remove any that are unnecessary. Typically, no critical files are stored here, but if you are unsure, submit a support ticket and one of our technicians can help you.
  13. If you have a folder in your domain which has been used as an FTP or file dump, you should seek it out and remove any unnecessary files.
  14. If you still cannot find where all of the disk space is being used, submit a support ticket and one of our technicians can aid you in locating the folders, and in shrinking your disk usage.
  15. If, after getting help from the support team, you are still above your limits, you can have them look into your database's log file. They can shrink your database's log file, which could gain you additional space. See How to Shrink Your MSSQL Database Log File / Truncate Transaction Log if you are a DotNetNuke customer.
  16. If at this point you are still not under your limits, you will likely need to upgrade your account. You can submit a ticket to our sales team to aide you in this process. See our website for information about our plans.

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