Backup Times out When Uploading to FTP Repository

Plesk Servers > Plesk Control Panel > Backup

 

Backup Times out When Uploading to FTP Repository

Issue
An attempt to backup a domain to an FTP Repository fails and leaves a copy of the backup on the Server Repository.

Cause
The default timeout for FTP connections is 600 seconds. When Plesk uploads backup files to an FTP server, the default timeout might be exceeded.

Resolution
If the issue is occurring on a shared server please open a support ticket; this must be done by a member of the support staff. Dedicated server customers can follow the steps below if they are comfortable making registry changes themself.

Before making any changes to the registry on a server always make a back of it. If you are unsure of how to make a backup of your registry please contact Support.
  1. Log in to the server using Remote Desktop.
  2. Start the registry editor by clicking on Start > Run and typing regedit
  3. Navigate to the following key in the registry for the version of Windows Server running on the server:        
    • Windows Server 2003 : HKEY_LOCAL_MACHINE\SOFTWARE\PLESK\PSAConfig\Config        
    • Windows Server 2008: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PLESK\PSAconfig\Config
  1. Click Edit > New > DWORD Value.
  2. Call the new entry that was created FtpRequestTimeOut.
  3. Right click on the new entry and click on Modify.
  4. Change the Base radio button to Decimal and enter 10800 (3 hours) into the Value data field.
  5. Click OK.
  6. Quit Registry Editor.
This will change the FTP timeout while uploading to your personal FTP repository to 3 hours and should allow the backup to upload successfully.
 

 

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