Configuring DNN's SMTP Settings to Send Email
To configure DNN's SMTP settings to send mail via your website you will first need an email account that is capable of relaying email. You must also set the host users email address to an appropriate value or you will not be able to send mail via DNN.
If you do not have an account capable of relaying email from a third party such as GSuite, for example, we will be glad to provide you with a free account on one of our dedicated mail relay servers. Simply open a support ticket within your Managed.com control panel and one of our technicians will be glad to help.
A note regarding third party modules
The information below applies specifically to DNN's native SMTP settings however 3rd party modules will likely have very similar settings that will need to be set up accordingly.
Additionally, if you are able to send mail via DNN's built in functionality but are not able to send mail via a 3rd party module, you will need to seek support from the module developer rather than
Managed.com.
Standard SMTP Configuration for Sending Mail in DNN 9+
DNN's new 'PersonaBar' has changed the location of the settings you must modify to send mail via your DNN website. Please see the following instructions.
- First, you must have the Mail Relay Service provisioned by our team, this may have already been done when you originally signed up.
- Go to Settings > Servers
- Using the information provided by Managed.com support, fill in the settings as the image below indicates and test the settings by clicking the 'Test SMTP Settings' button at the bottom of the settings pane
- After clicking the 'Test SMTP Settings' button, a status message will appear indicating whether there were any issues sending the test email
- If the mail is sent successfully, click Save. If you receive a message stating there was an issue similar to the image below, please check the following for possible issues:
- Make sure that you are using the entirety of the email address as the SMTP Username
- Make sure that there are no spaces before or after the password
- Make sure that you are using the correct password
- If you are still unable to send mail using DNN, please submit a ticket via your Managed.com control panel.
Standard SMTP Configuration for Sending Mail in DNN 8 and Below
- First, you must have the Mail Relay Service provisioned by our team, this may have already been done when you originally signed up.
- Go to Host > Host Settings
- Go to the 'Advanced Settings' tab
- Go to the 'SMTP Server Settings' section and fill in the SMTP Server and Port, choose 'Basic' as the SMTP authentication, and supply DNN with the appropriate 'SMTP Username' and 'SMTP Password' . Once all information is entered, test your settings by clicking the 'Test SMTP Settings' button.
- If the mail is sent successfully, click the Update button at the bottom of the page. If you receive a message stating there was an issue similar to the image below, please check the following for possible issues:
- Make sure that you are using the entirety of the email address as the SMTP Username
- Make sure that there are no spaces before or after the password
- Make sure that you are using the correct password
- If you are still unable to send mail using DNN, please submit a ticket via your Managed.com control panel.
Error Messages
There are many things that can go wrong with the above process. As previously mentioned most issues are with the SMTP host, username and password settings. Ensure that you are not copying and pasting leading or trailing spaces and are using case sensitive letters for passwords. You must also make sure that your host users email address has been set appropriately as our mail server will not send using the default value of 'host@change.me' .
Article ID: 320, Created: April 6, 2012 at 4:11 PM, Modified: March 3, 2019 at 10:24 PM