Note: This end of support does not mean we will be shutting off old websites. Please read the information below carefully.
As a website owner, developer, or reseller you are responsible for the maintenance and upkeep of your website. This includes keeping your website up to date with current version releases to ensure the latest technology compatibility, as well as maintaining site security by closing identified exploits and bugs. Beginning in the fall of 2020 and continuing throughout 2021, Managed.com has been sending out DNN upgrade reminders as part of our effort to help customers continue maintaining their hosted websites. As of November 30th, 2021 Managed.com will no longer provide support for versions of DNN below version 9.4.4 due to some of the underlying code and controls beginning to be deprecated, as well as various security issues that have been identified in DNN versions 9.3.2 and lower. If your hosted website is built on DNN (DotNetNuke) we are advising customers to upgrade to a minimum version of DNN 9.4.4 to ensure the website is secure, and so that you may continue to receive hosting and support. That said, we highly recommend customers to upgrade their DNN site to the latest versions available if possible (DNN 9.8 - DNN 9.10.1, as of 9/13/2021) and continue to maintain them going forward.
What is happening?
Managed.com will be ending support for DNN 9.3.2 and below on November 30th, 2021.
Why are we ending support for these versions?
We are ending support for legacy versions of DNN due to deprecation of code and controls, as well as various security issues that have been identified in DNN versions 9.3.2 and lower. Ensuring that our customers are working with updated CMS helps maintain the stability and security of their website, as well as that of fellow customers hosted in the same environments (shared hosting plans, and dedicated server customers with multiple clients). It also aids our Support team in resolving submitted site issues more efficiently.
What does "End of Support" mean regarding my DNN site?
End of Support in this scenario means that we will not troubleshoot any issues concerning the out-of-date website other than hosting related items such as server-level issues, the web-server, the Plesk panel, etc, or to assist the customer in facilitating an upgrade. Shared hosting customers whose sites do not meet the version requirements at the time of the November 30th deadline will be contacted to schedule a move of their subscriptions to a quarantine server, and will be asked to upgrade the website in question. Customers may choose to upgrade their website on their own, or they may reach out to our Support team for upgrade assistance. For the stability and security of your DNN website, we highly recommend that customers work to meet these version requirements before the November deadline lapses.
Who does it affect?
This policy will apply to all Managed.com customers hosting DNN websites under the required version(s), as well as customers wishing to migrate new websites on to Managed.com hosting (we will be happy to assist in upgrading newly migrated sites). Shared hosting customers whose sites do not meet the version requirements at the time of the November 30th deadline will be contacted to schedule a move of their subscriptions to a quarantine server, and will be asked to upgrade their website
. Customers may choose to upgrade their website on their own, or they may reach out to our Support team for upgrade assistance. For the stability and security of your DNN website, we highly recommend that customers work to meet these version requirements before the November deadline lapses.
What is a quarantine server?
A quarantine server is a standard Managed.com hosting server that has been designated to only host Shared subscription plans with unsecure DNN websites (those subject to security or stability issues, due to unsupported versions). Websites not meeting the accepted versions will be required to remain on the quarantine server until it has been upgraded, or until Managed.com end of support policy is updated to no longer allow the hosting of legacy DNN versions. Managed.com will send communication to our customers ahead of time, once an "end of life" date for these versions has been determined. Dedicated server customers will not have websites moved to the quarantine servers (unless by request; standard hosting subscription fee applies), but will still be subject to the End of Support policy for those legacy versions.
As a Shared hosting customer, do I have an option other than the quarantine server if I cannot make the deadline?
You may inquire with our Sales team about moving your websites to a VPS or Dedicated Server subscription, where you would have additional control and access, and it would be isolated from other customers. This would allow you to isolate your legacy site(s) in your own environment, away from other customer sites. Please note that this is not intended to allow you to host out-of-date sites indefinitely, but only to allow more time to work on updgrading them if you are unable to update the sites by the November deadline.
How do I upgrade my website?
Customers may choose to upgrade their DNN website on their own or through a developer, or they may contact the Managed.com Support team for assistance. Please see our DNN Upgrade Policy
article for additional information, or contact the Managed.com Support team via phone or ticket.