"SOAP failed" Message When Creating Domain

"SOAP failed" Message When Creating a Domain

When creating a new domain, you receive an error. Clicking Show Details reveals the error message:
Execute mailmng --turn-on-domain "--domain-name=domain.com" failed: SOAP failed. Failed in sending message

This is caused by the SmarterMail Web Service being stopped when Plesk Server Administrator tries to create the domain on the mail server.

  1. Log into the server using Remote Desktop.
  2. Click Start>Run.
  3. In the Run dialogue box type services.msc and press Enter.
  4. In the list that appears locate SmarterMail Web Service.
  5. Right-click it and select Start.
  6. Reattempt to create the domain.

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