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You've likely been redirected to this KB article due to an error. Read below to find out why you are seeing this page...

Note: Once you have corrected the issue, you will need to clear your browser cache as your browser may have cached the redirect that brought you here. Please see this KB for instructions:

You recently changed the IP address of your domain

If you recently changed from a shared IP address to a dedicated IP address or moved from one dedicated IP address to another, you may see this page.  When that happens, all you need to do is wait while the system updates DNS records. This generally takes between 15 minutes and 2 hours.

Your domain is pointed at the server but does not exist

If you have pointed your DNS at our servers and are seeing this page, your domain may not be set up on the server. 

1) If this is your main domain name, please log in to your Control Panel and confirm your domain name is spelled correctly.  If there are spelling errors in the domain name listed in the Control Panel you may rename your domain by following the instructions in the following Knowledgebase article:
2) If this is your main domain and you can not see it listed in your Control Panel you can create the domain yourself by navigating to the Domains page and clicking on the "Add Domain" button and following through the steps in the setup wizard.  If you are unsure of how to do this you can contact a member of our Support department by submitting a Support ticket through the Trouble Tickets section of your Control Panel.
If this is a domain alias you will need to create a Domain Alias/Host Header within your Control Panel to direct the domain name to the correct "Parent domain" on the server.  To create a Domain Alias/IIS Host Header for your domain name you can follow the instructions listed in the article in our Knowledgebase located at:

The site exists on the server but does not contain any content

To confirm your site currently has no content you may connect to the site via FTP and open the httpdocs folder.  If this folder has either no, or very few files then it is likely that the site content has not yet been uploaded, or a copy of a CMS has not yet been installed on it.  If you would like to upload an existing site to your domain you can contact our Support department via a Support ticket and they can provide you with instructions on uploading your site files and database to our FTP Repository for migration.  If you require a new installation of a support CMS you can also contact our Support department and they can install this for you.

Your domain is currently disabled or suspended

If your site has been disabled or suspended it may be due to an outstanding balance on your account.  You can check this, and pay any outstanding balances on your account through your Control Panel by logging in to with your email address/password registered to your account and navigate to the My Account tab.  Alternatively you may wish to contact a member of our Billing Department by submitting a Billing ticket through the Help & Support section of your Control Panel.

A backup of your website is currently in progress and you did not uncheck "Suspend Domain" in the backup settings

If you have recently initiated a backup of your site, or you have a scheduled backup currently running and have selected the "Suspend domain until backup task is completed" option in the backup settings your site will be unavailable during the backup process.  After the backup is completed your website will automatically re-enable itself.
To prevent this in future for a scheduled backup, log in to your Control Panel and in Domains > Domain Name > Backup Manager > Scheduled Backup Settings uncheck the "Suspend domain" check box.

The domain is not configured correctly on the server

If none of the above options apply, your site may not be configured correctly on the server.  To have the issue resolved please contact our Support Department via a Support Ticket

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