How to Update Credit Card and Pay Invoice

**NOTE**: There must be a balance due to update a payment method in the Control Panel. If you currently do not have an outstanding balance, please contact our Billing team who can generate an order to make updating the payment method possible.
How to Pay an Invoice
Paying your invoices maintains your status as a customer in good standing and ensures that your services are not interrupted. 
  1. Go to and click login.
2. Log in with your email address and password you created when signing up. 
3. Click the Account Tab
4. Under the Billing Management section, click Balance.
5. Click on Make a Payment.

make a payment.
7. Enter the amount you would like to charge and click Make Payment.

enter amount to make payment
  1. In the Authorize.Net Credit CIM Payment  or PayPal section, click Continue.
    1. If you want to pay via Credit Card / Debit Card,  click the Continue button under the Authorize.Net Credit CIM Payment section.
    2. If you want to pay via PayPal, simply click the Continue button under the PayPal section.
IMPORTANT:  There are different Continue buttons for each payment type.  It is important to make sure you click the Continue button that corresponds with the type of payment you wish to make.

When paying with PayPal
Paypal payments require that you make manual, monthly payments and is not recommended.
If you wish to use PayPal on a recurring basis, as soon as your bill becomes due, you must follow these procedures immediately, otherwise, your services may be discontinued due to non-payment or, payment processing may use alternate payment methods such as your credit card.

When paying with a Credit Card
In order to help protect your account from expiring, we always recommend keeping a valid credit card on file.  When you add a new credit card on file, by default, it will be marked as a valid credit card which may be used for future payments.


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This doesn't tell me how to to update a credit card when I have no balance.
Stacy Chitty (November 5, 2015 at 11:49 AM)
Apologies, but it is not possible to do that with no outstanding balance
Charles Middleton (January 27, 2016 at 9:52 AM)
+1 for Stacy's coment
Charles Nicolson (December 1, 2015 at 9:38 PM)
Apologies, but it is not possible to do that with no outstanding balance
Charles Middleton (January 27, 2016 at 9:53 AM)
Payment Options Screen shot is out of date.
Pierre Clouthier (February 24, 2017 at 9:53 AM)
Thank you for the helpful feedback. The image has been updated to show the full Authorize.Net Credit CIM Payment section.
Ron Eastman (February 24, 2017 at 10:22 AM)
Adding a new credit card is a confusing and very unfriendly process. I have no success and have 'timed out'.
James Shedden (April 30, 2017 at 3:32 AM)
Hello James, our Billing team has contacted you regarding this. Updating payment information requires that a payment be due. We will update this article to reflect this.
Ron Eastman (May 1, 2017 at 1:21 PM)
unable to update credit card info in account
Gary Dempsey (August 25, 2017 at 9:22 AM)
Hello Gary, our Billing team believes your issue to be resolved. If that is incorrect, please reach out to us so that we may open a ticket for you.
Ron Eastman (August 25, 2017 at 1:18 PM)

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