How to fix AWStats when it does not generate statistics

How to Fix AWStats when it does not Generate Statistics
NOTE: AWStats is a deprecated statistics program, and no longer works in our environment. We recommend using Google Analytics.
You must be a dedicated server customer to perform these steps. If you are a shared hosting customer or need assistance with this process, please contact support.
  1. Ensure that log rotation is enabled and that log files are present for the period of time stats are to be generated.
  2. Navigate to the Plesk directory, and then to \Additional\AWStats\wwwroot\cgi-bin\
  3. In that folder should be a file like If there isn't, copy the file from a different site's AWstats and modify it to match its new domain.
  4. Find the LogFile="C:\..." line, and change it to reflect the appropriate path, like C:\inetpub\vhosts\\statistics\logs\$FOLDERNAME$\u_ex%YY%MM%DD.log
  5. Find the DNSLookup line, make sure it says only DNSLookup=0. Looking up every host takes forever.
  6. Re-run the stats by navigating to the \Additional\AWStats\wwwroot\cgi-bin\ directory in the command line and running perl -update
  7. Re-generate the stats page by running the following command in the same directory: perl -output > C:\inetpub\vhosts\\statistics\webstat\index.html
  8. Make scheduled tasks in Plesk that do steps 6 and 7 every night.
  9. Backup the configuration file, because if you use Control Suite to run statistics on a domain, the settings will be changed.

Add Feedback