Dnnmax.com / Tempdomain.com Temporary URL Shows Up After The Site Is Live

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Dnnmax.com/Tempdomain.com Temporary URL Shows Up After The Site Is Live

When accessing your site after you make your site live, the .dnnmax.com / tempdomain.com temporary URL appears in some links.

The reason this happens is a known issue with the dnnmax.com / tempdomain.com URL being cached on some pages of a site. Below are the steps to help resolve this issue. If this does not resolve your issue you can submit a ticket to the support department.

Please note: This KB article is designed for users that have already made their site live with Managed.com.

Removing the dnnmax.com / tempdomain.com domain alias from the Plesk Control Panel

Plesk 12.5

  1. Login to your Managed.com Control Panel via the Account Login link at Managed.com.
  2. Click the Domains tab.
  3. Click the domain alias (ie: dnnmax.com or tempdomain.com alias) you wish to remove.
  4. Click Remove Domain Alias 

 

Plesk 12.0

  1. Login to your Managed.com Control Panel via the Account Login link at Managed.com.
  2. Select the Domains tab.
  3. Select the domain you wish to work on.
  4. Select the Websites & Domains tab.
  5. Scroll down towards the bottom and expand Show More  under the alias
  6. Click Remove Domain Alias 

Plesk 11.x

  1. Login to your Managed.com Control Panel via the Account Login link at Managed.com.
  2. Select the Domains tab.
  3. Select the domain you wish to work on.
  4. Select the Websites & Domains tab.Scroll down towards the bottom and check the box next to the domain alias you wish to delete.
  5. Select OK to delete the domain alias.
 
 

Plesk 9.x

  1. Login to your Managed.com Control Panel via the Account Login link at Managed.com.
  2. Select Domain Aliases.
  3. Check the box next to the domain alias you want to remove and select OK.

Removing the dnnmax.com / tempdomain.com portal  alias from DNN

This process involves logging into the database via SQL Management Studio. If you feel uncomfortable about this you can contact the support department.

  1. Login to your database via SQL Management Studio. If you need to know how to connect to your database via SQL Management Studio you can use the KB article listed: How To Connect to Your MS SQL 2012 Database.
  2. Open the Tables folder.
  3. Locate the dbo.PortalAlias table.
  4. Right click on the table and select Edit Top 200 rows.
  5. You should now see a list of all the portal aliases and what portal they are assigned to.
  6. From here locate the dnnmax.com /tempdomain.com portal alias you wish to remove.
  7. Right click on the row and select delete.
  8. After you have done this you will need to recycle the application pool. You can follow the KB article listed: How to Recycle the Application Pool of a Website.
  9. It is a good idea to clear the cache of the web browser you're using on your local machine at this point.

If you have any questions about these steps please contact the support department.

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