This article explains how to submit a support, billing, or sales ticket through your Managed.com Control Panel
- Login to your Managed.com Control Panel
- While on the main Client Area page you will see in the middle of the screen your Most Recent Tickets. Select Open New Ticket to start the process of submitting a new ticket
- On the Open Ticket screen this is where you can select the appropriate department to submit a ticket to: Sales, Billing, Support
- After you have selected the department you wish to submit a ticket to, you'll be taken to the ticket submission form. The following information should be considered required:
- Subject (This is the subject of the ticket you wish to submit)
- IP Address (N/A, if unknown), if provided this will help our support team identify what server the website in question is located
- Password (N/A, if unknown or don't want to provide)
- Phone Number (Please provide the country code if you are located outside of the North American region)
- Domain Name (N/A, if unknown), if provided this will help our support team identify what server the website in question is located
- User Name (N/A, if unknown or don't want to provide)
- The large textbox is the contents of the message you'd like to send through a ticket, please provide as much information that you can to help our teams better support your needs
- Click Submit to send your ticket in
Related article - How to View a Submitted Ticket
Article ID: 123, Created: April 5, 2012 at 7:24 PM, Modified: June 14, 2019 at 10:44 PM