How to Submit a Ticket

Submitting a Ticket

To get assistance with an issue via our ticket system, please follow these steps:

  1. Log in to your Control Panel.
  2. Click on the Help And Support tab.

    Help & Support Tickets Button
  3. Click on Tickets.
  4. Click on Start a New Ticket.
    Start a New Ticket
  5. Choose the appropriate department.
  6. Fill out the required fields. Add attachments if screen captures if pertinent. 
    Ticket Information
  7. If the suggested Knowledge Base articles on the right do not help solve your issue, click Submit Ticket.
  8. The ticket will enter the queue and the ticket number will be displayed. Please record this number for your reference.

We will begin working on your ticket shortly after submission. We will let you know when your request is competed or will respond if we need more information.

Related article - How to View a Submitted Ticket


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