1. Login to your Managed.com Control Panel
2. While on the main Client Area page you will see in the middle of the screen your Most Recent Tickets. Select Open New Ticket to start the process of submitting a new ticket
   
   
    
3. On the Open Ticket screen this is where you can select the appropriate department to submit a ticket to: Sales, Billing, Support
   
   
    
4. After you have selected the department you wish to submit a ticket to, you'll be taken to the ticket submission form. The following information should be considered required:
   • ​Subject (This is the subject of the ticket you wish to submit)
   • IP Address (N/A, if unknown), if provided this will help our support team identify what server the website in question is located
   • Password (N/A, if unknown or don't want to provide)
   • Phone Number (Please provide the country code if you are located outside of the North American region)
   • Domain Name (N/A, if unknown), if provided this will help our support team identify what server the website in question is located
   • User Name (N/A, if unknown or don't want to provide)
   • The large textbox is the contents of the message you'd like to send through a ticket, please provide as much information that you can to help our teams better support your needs
5. Click Submit to send your ticket in

Related article - How to View a Submitted Ticket